Large turnout to visit DEWA’s stand at GITEX Global 

Dubai, UAE, 12 October 2022: Dubai Electricity and Water Authority’s (DEWA) stand at GITEX Global is witnessing a large turnout from visitors to the largest technology exhibition of its kind in the world. At its stand (S1-D), Sheikh Saeed Hall 1 at the Dubai World Trade Centre, DEWA is showcasing some of its most prominent digital initiatives based on the latest Metaverse and the Fourth Industrial Revolution technologies. These include Artificial Intelligence (AI), Unmanned Aerial Vehicles (UAVs); Energy storage; blockchain; Internet of Things (IoT); robotics and others; to provide an integrated, innovative and value-added experience that meets the aspirations and enhances the happiness of stakeholders and the quality of life in Dubai.

“We are pleased that DEWA, as one of the most distinguished and pioneering utilities in the world, is sharing its latest solutions and innovative technologies at GITEX Global 2022. The exhibition provides an ideal opportunity to expand DEWA’s partnerships and meet experts, specialists, solution providers, investors, government decision-makers, and potential business partners in various fields of the Fourth Industrial Revolution worldwide. This also supports our continuous efforts to enhance Dubai’s leadership as a global model in adopting future technologies,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

Al Tayer noted that DEWA invests in the latest technologies of the Fourth Industrial Revolution, including Metaverse technology, to contribute to shaping a new digital future for Dubai and develop future initiatives and projects that improve operations, increase efficiency and production, reduce costs, and achieve the happiness of all stakeholders. He noted that by Q3 of 2022, the adoption rate of DEWA’s smart services reached 98.99%. DEWA has also completed the digital integration of more than 70 projects with government and private agencies.

Marwan Bin Haidar, Executive Vice President of Innovation and the Future at DEWA, said that DEWA’s stand at GITEX Global is presenting key digital initiatives for smart cities developed by DEWA and its subsidiaries under Digital DEWA, its digital arm, using the latest Metaverse and the Fourth Industrial Revolution technologies such as AI, UAVs, energy storage, blockchain, IoT, and robotics among others, for an integrated and innovative experience that meets customer expectations.

Signing MoUs

DEWA’s stand at GITEX Global witnessed the signing of several MoUs and partnership agreements. DEWA and Moro Hub (Data Hub Integrated Solutions), a subsidiary of Digital DEWA, the digital arm of DEWA, signed a MoU with Siemens Energy to cooperate in digital transformation to achieve customer happiness and increase business efficiency and productivity. Moro also signed an exclusive agreement with 3W Networks by Elsewedy Electric. The partnership intends to share the know-how between the two,  while providing innovative digital solutions to clients inside and outside the UAE. Moro also signed a strategic partnership with Aster Pharmacy, a division of Aster DM Healthcare, to provide Cold Chain tracking services to ensure the safe delivery of drugs, medicines and vaccines and increase the efficiency of the supply chain process. Moro also signed a MoU with Dubai Courts to provide support and cybersecurity services. InfraX, a subsidiary of Digital DEWA, and DarkBlue Technologies, signed a strategic partnership to boost InfraX IoT network uptake in the UAE.

DEWA’s Innovative Projects

DEWA’s stand shows some of its key innovative projects including the ‘DEWAVerse’ platform on the Metaverse, which DEWA launched recently, making it the first local government organisation to launch its platform on the Metaverse to provide its services to customers, employees and members of society. DEWA invests in Metaverse technology to implement and develop its current and future projects, which contributes towards stakeholder happiness, the development of business, enhancing efficiency and production, and reducing costs.

DEWAVerse platform includes the Customer Service Centre, the 1^st of its kind locally, which enables customers to communicate with the Customer Care Centre agents to answer their inquiries and complete transactions through the DEWAVerse platform; DEWA Workplace, which enables users to move around DEWA buildings and hold meetings; DEWA Future Lab, whichenables users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools in the virtual world; the First Aid and Fire Safety, which introduces first aid and fire safety procedures; MetaDrone, which gathers information on solar panels, detects and fixes them, and generates reports in the virtual world; and DEWA Onboarding, which allows new employees to learn about DEWA’s vision and mission through the DEWAVerse platform.

The stand highlights DEWA’s smart app, whose revamped version will be launched by the end of 2022, to provide an easier, more intuitive, and efficient experience to achieve customer happiness; Smart Office for Employees, which is a leading digital workplace platform that addresses all enterprise operational requirements through a unified multi-functional and secure super app, that is accessible anytime, anywhere; Rammas Virtual Employee that uses AI to assist customers and answers their enquiries in both Arabic and English; Rammas at Work, which is an executive virtual assistant available on the Smart Office app. It also assists in faster decision-making and performing daily tasks in an easy manner.

DEWA’s stand also shows the Big Data and Analytics Platform, which combines big data, AI and machine learning technologies to simplify and improve operations across various business functions; the Duroob app, in its advanced version for Power Distribution Connection Services; Enterprise Service Bus, which is a secured platform to enable Business Service Integration to meet its Smart Grid Enterprise Architecture requirements; the Cloud-Based System for 24/7 remote management of Mobile/Standby Generators; and the Smart GIS Application for Field Operations that allows field employees to view 3D underground asset locations.

Other projects on display include the Smart Tracking System for Technical Notifications and Green EV Charger; Space-D Web Portal, which showcases satellite collected data, images of use-cases and IoT terminals; the Generation Division Cyber Security Operations Centre (GD CSOC) to proactively monitor and manage cyber incidents related to Generation Division Operational Technology system; the Robotic Process Automation; and the EV Green Charger initiative, which supports Dubai’s efforts to provide innovative and sustainable transport solutions.

In addition, DEWA is highlighting the projects of Digital DEWA, its digital arm, and its subsidiaries, such as Moro Hub (Data Hub Integrated Solutions). These include the Green Data Centre at the Mohammed bin Rashid Al Maktoum Solar Park, MORO Cloud services and Moro digital products that include the Smart City Platform, Cyber Security services, Moro Managed Network as a Service, Moro Communications Platform as a Service (CPaaS), and MORO integrated physical security platform. DEWA is also showing Digital X products such as the Solar Innovation Centre Smart app, the Mobile Workforce, and Infra X products such as the Outdoor Air Quality Sensor, the Water Quality Sensor, the Passive Infra-Red Sensor (PIR), IoT device for protection against floods, fires and crop damage, the Fibre Sensing technology, Smart Manhole Sensor, smart waste management solutions and smart parking solutions.